Hilton Hotel Nairobi Driver Job in Kenya

Hilton Hotel Nairobi Driver Job in Kenya - Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to Nairobi_Recruitment@hilton.com before end of day 14th September 2011.

We are currently looking for a truly outstanding individual with boundless energy and enthusiasm for Food and Beverage Operations to fill the position of:

Driver (Over 3 Tonnes)

Job Ref No. 24/2011

Principle Responsibility and Position Purpose:
** Reporting to the Chief Security Officer, the holder of this position will be responsible for responding to all guest requests for satisfactory shuttle service in a prompt, safe and courteous manner.
** He/ she will be required to assists guests with luggage while boarding and off loading the vehicle. He/ she may be required to drive hotel catering van occasionally. He/ she may also be allocated hotel limousine.

Essential Functions:
* Transport guests to and from the hotel using the designated vehicle.
* Assist guests by lifting and carrying guest baggage on and off the van as needed.
* Provide information and respond to guest enquiries regarding hotel services, attractions, directions, etc. in order to maximise guest satisfaction.
* Respond to guest needs, special requests, and complaints as needed.
* Ensure vehicle complies with requirements of the Traffic Act and is always roadworthy.
* Ensure the vehicle is clean, with all auxiliary equipment in place.

Qualification Standards:
* High school graduate. Diploma in Hotel management will be an added advantage.
* At least five years experience in driving, preferably as a chauffeur.
* Valid class B.C.E and PSV license.
* Valid certificate of good conduct.
* Must be conversant with the Traffic Act of Kenya.
* Clean driving record or accident free.
* Knowledge about the facilities of the Hilton Hotels worldwide and Hilton Nairobi in particular will be an added advantage.

Specific Job Knowledge, Skills and Abilities:
* Outgoing, punctual, people oriented, excellent communication skills, customer focused.
* Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
* Ability to work under pressure and deal with stressful situations during busy periods.
* Interpersonal skills to provide overall guest satisfaction.